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 A
Few More Pearls...
When
I see systems, procedures, products, etc., that seem like they might be
particularly helpful to pediatric dental practices, I often mention them
in this publication. A number of management pearls were given in
the October and December 2000 issues. I would like to mention four
products/services that might also be helpful in your office.
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Every
office needs a dental dictionary, especially helpful for staff
members new to dentistry. Try "Dental Terminology"
by Charline M. Dofka, Delma Thomson Learning, AlbAny, 2000. www.pelmarAlliedHealth.com
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There
are lots of tough questions asked of Dr. an staff members by
parents, Ute media and others. The book "Tough Questions, Great
Answers" by Robin Wright. Quintessence Publishing Co., Inc.,
Chicago, 1997 (Quintessence Co. - 630-682-3223) is an excellent
source of ideas and scripts for training new and current team
members about proper answers. Written for generalists and
specialists, those questions and answers appropriate to pediatric
dentistry can be distinguished from others and used to role play
scenarios in which auxiliaries might find it difficult to answer
parent's questions. .
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Do you
find training new auxiliaries a never-ending task? We, finally
located a set of training videotapes for business and clinical staff
Produced by a pair of leading private practitioners, one can order
"Your Career in Dental Assisting," "Your Career in
Dental Business Administration" or a 10 tape combo set. Clear,
well narrated and photographed, the set can save lots of training
time and money. Written for general practice and pediatric
dentistry, workbooks and
a 50 question test comes
with
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Need
a web site designer especially for pediatric dentistry? Contact Julie
Brown, President of Dentists4kids.com for information and to get site
addresses of other pediatric dental offices to see her designs at work.
Years of work in pediatric dentistry make Julie and her staff aware of
how to present pediatric dentistry and your practice on the Internet (e-
mail: jbrown@dentists4kids.com or toll free telephone
877-337-7037).
Published six times a year as a direct membership benefit by the American
Academy of Pediatric Dentistry. 211 E. Chicago Avenue-Suite 700, Chicago,
IL 60611-2663, 312-337-2169. Copyright©2001 by the American Academy of
Pediatric Dentistry. All rights reserved. ISSN 1064-1203, aapdinfo@aapd.org,
www.aapd.org
This publication is written by Ms. Ann Page
Griffin, a nationally recognized author, lecturer, and consultant in
dental practice management and marketing. Opinions and
recommendations are those of the author and should not be considered AAPD
policy.
Executive
Director
Graphic Designer
Dr. John S. Rutkauskas
Cindy Hansen
Communications Coordinator
Administrative Assistant
Gina
Sandoval
Susan McGuire
Communications Associate
Kelly Rizzo
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